
This unassuming residential building on Manhattan’s Upper West Side has big things going on behind its facade. Photo: Mary Cunningham
Inside the pilot program that helped this LMI Manhattan co-op lean less heavily on #2 heating oil
To replace the boiler, or not replace the boiler — that was the question, for the shareholders of the ten units of a 1926 walkup building on the Upper West Side of Manhattan back in 2017 and 2018.
Their #2 heating oil-fired boiler had sent steam rattling and hissing up to cast-iron radiators in the apartments on the building’s five floors for 40 years, leaving residents without the ability to control the temperature in their own spaces. A consultant hired to do a capital needs assessment for the building had recommended it be retired.
Some shareholders, worried that the boiler could give out at any moment, thought the co-op should immediately get a new gas-fired boiler. But Lisa Harrison, a third-floor resident and an environmental activist who had fought the buildout of gas pipelines in New York State, was opposed to an expensive investment that would lock the building into fossil fuels for years to come. If the shareholders were going to make a change, Harrison felt it should be “future-oriented.”
Her search for a climate-friendly alternative to the status quo led her to Tom Sahagian, an expert in multifamily energy efficiency who happened to be looking for a building for a pilot project that would showcase the practical benefits of heat pumps. They joined forces and, working with a manufacturer that sponsored the pilot, the shareholders had heat pumps installed in 2020.
The pilot was a stroke of good luck for the low-to-moderate income shareholders, but over the project’s two years, they also developed their own resourceful solutions and became experts along the way. In everything from the placement of equipment like air pump units to the electrical power of the building, Sahagian and the residents worked together to develop home-grown solutions that managed to increase comfort while cutting expenses and lowering carbon emissions.
Now, “Everyone loves the heat pumps,” Harrison said.

Lisa Harrison, a resident of the building, worked closely with Tom Sahagian, an expert in energy efficiency solutions for multifamily buildings, throughout the project. Photo: Otis Miller
The Challenge
There’s a reason Harrison and her fellow shareholders leaped at the chance to participate in the pilot project: Their building is one of the 1,100+ Housing Development Fund Corporation (HDFC) cooperatives for low- and moderate-income New Yorkers, and they had only modest resources at their disposal.
The HDFC program, which originated in the 1970s, essentially let tenants in certain City-owned buildings buy their apartments for as little as $250 each, on the condition that they work together to maintain and improve the buildings through “sweat equity.”
Harrison wasn’t living in her building when it became an HDFC co-op in 1983 — she moved into her 820-square-foot, two-bedroom railroad flat with her then-6-year-old son in 1998. But she seems to possess some of the scrappy, can-do spirit of the early HDFC tenants. When the boiler question came up, she was treasurer of the co-op, and had recently retired from a job as a technical writer for a company in the banking industry.
Harrison and her fellow shareholders had already been working to increase energy efficiency and lower building costs. They had swapped out incandescent and fluorescent lighting for LEDs with motion sensors in the public areas of the building and installed new windows. Shareholders paid for that project with money from their reserve fund and then replenished the fund by levying an assessment on themselves. But replacing the boiler would be a much more expensive undertaking, and would require the building to take out a loan, triggering yet another assessment. Heat pumps also held out the possibility of giving tenants control over the temperature in their own living spaces. Along with the energy savings and the possibility of not needing window air conditioners, “comfort was a driving issue,” Harrison said.
The Roadmap
Through their social networks, Harrison got put in touch with Sahagian, who was looking for a building to test the pilot idea he had cooked up with a friend named Ian Shapiro. Shapiro is the founder of an engineering company in Ithaca, N.Y. called Taitem, which stands for “Technology As If The Earth Mattered.” They felt it would be easier to convince multifamily buildings to give heat pumps a shot if they could prove that the electrical devices worked well during New York’s cold winters, and still offered all the other benefits that heat pumps regularly tout: reducing greenhouse gas emissions, enhancing the comfort of the building, and, ideally, saving people money.
“There were no examples out there that anyone could point to that say, ‘these people did this, it cost this, they saved that,’” Sahagian said.
All they needed was a building, and Harrison’s walkup seemed to fit the bill because it is typical of much of New York’s housing stock: A pre-war, brick building with an oil-fired boiler that provides space heat and hot water. (Residents used their own window ACs to cool their apartments in summer.)
Sahagian and Taitem had already brought Daikin U.S. Corporation, a leading HVAC manufacturer, onto the project. Daikin agreed to donate ten air-source, multi-split heat pumps, one per apartment. Daikin would also cover the costs of project design (by Taitem) and installation (by a contractor) — estimated at a total cost of about $20,000 per apartment before incentives, said Jon Hacker, then Daikin’s Energy Efficiency Business Development Manager.
Some shareholders didn’t know much about heat pumps, but the idea of a single system that would both heat and cool their apartments was appealing. The shareholders agreed to a pilot that would last for two years, allowing ample time for monitoring after the heat pumps were installed.
Sahagian and Shapiro lined up one last participant in the pilot: They wanted rigorous monitoring of the project, so they obtained grant funding from the New York State Energy Research & Development Authority (NYSERDA). With that extra funding, Taitem could install electricity monitors in the building and gather pre- and post-project data for analysis.
The Project
The pilot was designed to show that air-source heat pumps can function in New York’s climate, that they can work for a variety of building types, and that they can be installed at moderate cost.
Even with below-freezing temperatures during New York’s cold winters, air-source heat pumps work by extracting heat from the air outside a building and moving it inside. In the summer, the system works in reverse, taking the thermal energy that has built up inside a building and moving it outside.
Each heat pump consists of a boxy outdoor unit that pulls in heat from the outdoor air and a handful of indoor units to transfer heat to the apartments indoors. The project designers’ initial assumption was that the outdoor units all had to go on the roof, which is how heat pumps are usually installed — but this would have required a pricey installation of supportive infrastructure. Harrison’s building ended up placing only four of the ten units on the roof, while four others were hung on the lower, stone-and-mortar portion of the side walls, and two in the middle of the rear wall, next to the fire escape. The pilot showed that it’s possible for heat pumps to be placed in any number of locations along a building’s exterior, depending on its architecture, available space, and proximity to neighboring buildings.

Heat pump units hang tucked away off the side of the building, instead of on the roof. Photo: Otis Miller
Meanwhile, power and refrigerant lines snake from the outdoor units through small holes drilled in exterior walls to the indoor units. Some of the lines are enclosed in flattened, white plastic tubing called “line hide,” which is visible on the rear and one side of the building. “Sometimes saving the planet is ugly,” Sahagian says of the setup. But nothing mars the building’s dignified façade.
Another common assumption about heat pumps that the pilot dispelled is that electrical rewiring is a prerequisite. “This building is living proof that it’s not always true,” Sahagian said.
The co-op was also able to avoid a costly rewiring. The 40-amp breakers on the electrical meters in the basement were swapped out for 50-amp breakers, which can carry more electricity. But Sahagian deemed the building’s existing #8 electrical wires sufficient to handle the added electrical load from the heat pumps — and an outside engineer brought in to make an independent assessment agreed. “In the four and a half years we’ve had this system, I don’t think we’ve popped a breaker once,” Sahagian said.
Installation took place in summer 2020, with the contractor tackling one apartment at a time. Shareholders opted to move out for two or three days during installation. Sahagian, whom Taitem paid a modest fee to keep tabs on everything, hunkered down at Harrison’s farm-style dining table practically daily, troubleshooting when needed.

Refrigerant and power lines for the heat pumps run from units on the roof down along the back side of the building. Photo: Otis Miller
When the dust was all vacuumed up and kinks in the system worked out, the heat pumps worked as promised. And there was a bonus: With the noise from radiators and window ACs gone, the building became a more peaceful place.
The shareholders never did replace the old boiler, which is still used to produce the building’s hot water. But because the boiler doesn’t have to work so hard anymore, oil consumption fell from 4,000 gallons per year to about 1,700 gallons.
Meanwhile, the building’s greenhouse gas (GHG) emissions declined 58 percent for heat and hot water (and 48 percent for the building as a whole, taking into account things like lighting and plug-in appliances), according to data Taitem gathered. Energy costs for heat and hot water dropped nearly 11 percent, from about $11,900 annually to about $10,600.
There was a shift, however, in how energy expenses are felt. Shareholders’ monthly Consolidated Edison bills have gone up, since they are each paying directly for their own electricity-powered heating now, and because of Con Ed rate hikes. The shareholders initially had “sticker shock” when they saw their Con Ed bills, Harrison says, but people have adjusted to the new normal by now.
Because they now pay for their own heat, the shareholders could have reduced their monthly maintenance fees to compensate for their higher Con Ed bills. Instead, they decided to sock away the extra money to build up their reserve fund for future projects — the roof needs work, and one day, Harrison hopes, the building will have a heat pump for the hot water.
The walkup’s square footage is far below the threshold that triggers Local Law 97 (LL97) requirements. But even so, the building has a head start on embracing a clean energy future.
“We are way ahead of the curve,” Harrison said.